15 May 2017

Freelance Admin/Customer Service Officers x 2 | NSW Govt Department

Saville Persky Pty Ltd – Central Coast, New South Wales, Australia

Job Description

Saville Persky Pty Ltd require a “Admin/Customer Service Officers x 2 | NSW Govt Department” in Gosford NSW:

About Them

Major NSW Government client based in Gosford are seeking an Admin/Customer Service Representative who can provide quality service, information and assistance to customers and businesses on a wide range of matters such as lodgement of documents, resolution of issues and assessing licence applications.

Day to Day

  • Respond to enquiries from external and internal customers according to service standards
  • Facilitate appropriate customer outcomes by applying relevant knowledge, legislation, regulations and procedures
  • Provide administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency
  • Educate customers on legislation, procedures, their rights and responsibilities to raise community awareness
  • Develop and maintain specialised knowledge, techniques and skills to deliver a high quality service
  • Ensure all inquiries, complaints and issues are accurately captured and authorized policies and procedures are adopted for triage, resolutions, referral or escalation

You’ll Need

Must possess a min of 3 years experience as an Admin or Customer Service within the Government sector
Must be able to work in a flexible & ever changing work environment.
Must be able to multi-task
Impeccable communication skills essential
Able to quickly build rapport over the phone/face-to-face
You’ll possess a passion for delivering exceptional service

Indeed by Indeed job search

Job Categories: Administrative and Support Services and Local Government. Job Types: Freelance. Occupation: Clerical and Administrative.

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