27 Nov 2019

Contract APS3 Client Engagement Officer in Gosford

First People Recruitment Solutions – Central Coast

Job Description

Gosford NSW
Contract
Our Federal Government client, responsible for managing and shaping the tax and superannuation systems that support and fund services for Australians, have multiple positions for Client Engagement Officers (APS3 equivalent) for a 6-month contract with the option to extend based in Gosford, NSW. We are seeking experienced customer service orientated people who put the client at the centre of everything.

Key role responsibilities:
ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity
ability to interpret and apply tax legislation and document decisions, proper completion of documents such as formal notice and record keeping
Undertake routine compliance improvement as well as review and audit activities in relation to client obligations
Provide advice and routine information (within the constraints of policy guidelines and professional standards)
Present information and ideas (both oral and written) in clear, logical and concise language and tailor the message to the needs of the audience;
Responsive to changes and make effective decisions within area of responsibility and understand where it is appropriate for escalation to occur.
Identify, gather and record on appropriate systems and share information on risk analysis activities and the development of compliance strategies.
Work collaboratively and be adaptable in a changing environment, including periods assisting in other work areas.
Capacity to understand specific client needs and interpret legislation, policies and procedures and measure compliance with these.
Tax/Superannuation knowledge will be highly regarded
This role will commence early to mid-January 2020. In addition, as this position is within a Federal Government Department, you are required to be an Australian Citizen and undergo a pre-employment check.

For further details, or a confidential discussion, please contact Cassandra Lynch at cassandra@fprs.com.au

FIRST PEOPLE Recruitment Solutions is a 100% Indigenous Owned Business providing temporary assignments, fixed term contracts and permanent recruitment solutions to the Australian Government and Commercial Organisations.

Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.

FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.

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Job Categories: Administrative and Support Services. Job Types: Contract. Occupation: Clerical and Administrative. Job expires in 9 days.

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