15 May 2019

Full-Time Cafe Manager – Tuggerah

Espresso warriors – Central Coast

Job Description

Tuggerah NSW
Espresso Warriors – Manager

Espresso Warriors is an innovative café franchise with a passionate and skilled team of individuals delivering specialty coffee, wholesome food and exceptional service to our customers and surrounding communities.

We are now expanding our team and are looking for the right person with passion and values, to join our team in our new Tuggerah store, located inside Westfield Tuggerah. We are open 7 days a week and looking for someone who is available to work 38+ hours a week, weekends included.

Are you looking to build on your existing management skills and experience?
Are you ready to take the next step in your career working for a growing brand?
In this role, you will manage all areas of the store, including overseeing employee performance and customer satisfaction whilst increasing profits through good business decisions ensuring that they are in line with the business strategy. The role is imperative to the success of the business as the decisions made will directly impact the customer and company revenue.

Requirements and responsibilities:

Provide ‘hands on’ leadership within the store, overseeing all direct employees ensuring that they are familiar with and trained in all store processes, standards and expectations.
Communicate position expectations and monitor employee performance including coaching, counselling and disciplining employees.
Ensure adherence to systems, policies, procedures, and productivity standards.
Complete weekly rosters in a fair and consistent manner and within budget requirements.
Maintain workplace cleanliness standards, establishing systems to ensure cleanliness levels are consistent and acceptable, communicating clear expectations to the team.
Strive to achieve financial objectives, analysing variances and initiating corrective actions.
Maintain quality of service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, identifying trends and recommending system improvements.
Motivate staff to execute an exceptional level of service leading to a direct increase in loyal, repeat customers.
To join us on this exciting journey, you will meet the following criteria:

2-3 years’ management experience within a similar role and work environment.
Passionate about hospitality service, and product quality.
Capability to connect with customers and provide a high level of service.
Problem solving and critical thinking skills.
Conflict management experience with the ability to give construction feedback to employees.
Demonstrated capability to multi-task, with strong organisational skills.
You must be presentable and professional at all times, as you will be representing Espresso Warriors and St.Ali specialty coffee.

This is a great opportunity for you to grow with a well-respected company in the industry.

If you think you have the same passion as we do, please email your resume to the email provided.

Job Type: Full-time

Experience:

Management: 2 years (Preferred)

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Job Categories: Hospitality. Job Types: Full-Time. Occupation: Managers. Job expires in 12 days.

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