24 Oct 2018

Full-Time Call Centre Supervisor – Tuggerah

Micromex Research – Central Coast

Job Description

Micromex Research and Consulting currently has a rare and exciting local opportunity on the Central Coast for an experienced and motivated Call Centre Supervisor to join our team!

What this opportunity involves:

Supervising the team of Call Centre Market Research interviewers as part of the broader Field Services team, you will facilitate the operations of Market Research Projects. Day to day you will direct and supervise your team of interviewers in the quality of data outputs and encouraging interviewers to meet daily targets.

Your duties will include, but aren’t limited to;

  • Providing feedback and coaching sessions with each of your team members to discuss quality and quantity of work and ensuring all Call Centre service levels are met
  • Involvement in the recruitment and selection of team members
  • Facilitate new starter training and inductions, and the continued development and maintenance of your team’s performance
  • Identifying trends and delivering key continuous improvement initiatives
  • Organise all call centre staff rostering
  • Provide reporting on KPIs
  • Maintaining a friendly, open and enjoyable work environment
  • Outside of operational hours, the Call Centre Supervisor may also undertake administrative tasks to assist with the setup and analysis of Market Research Projects

To be successful for this position you will need to demonstrate:

  • A natural ability to motivate, develop and nurture a team in a call centre environment
  • Previous experience in supervising teams in a call centre environment
  • Passionate about mentoring and coaching for excellence
  • Ability to work a varied roster that runs Monday to Saturday, including evening work up to 8.30pm on weekdays

How to Apply

This position is based in Tuggerah on the Central Coast, NSW. If you have a positive attitude coupled with great leadership skills, we want to hear from you! Send your resume and cover letter to Hannah Henderson, Field Services Manager, by Sunday 14th October 11:59PM. Hannah@micromex.com.au

Job Categories: Administrative and Support Services and Featured. Job Types: Full-Time. Occupation: Clerical and Administrative and Managers. Job expires in 16 days.

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