7 Aug 2017

Part-Time Care Services Coordinator – Ettalong

Home Instead Senior Care – Central Coast, New South Wales, Australia

Job Description

Established in 2012, our Home Instead Senior Care Ettalong Beach office is the trusted choice for in-home care and companionship services in Gosford & The Central Coast Region. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home.

We are currently looking for the right person to fit within our team for the role of Care Services Coordinator. 

This is an exciting and always varied role, and essential in the Home Instead office team in assisting to manage care for our elderly clients. You will report to the Care Services Manager, and will be expected to perform a variety of administrative duties, working with other office team members to provide the highest quality service to our clients.

This is initially a 6 month contract, with flexible work hours of about 25 hours per week. We expect this role to become a permanent role at the end of the initial contract period.

Essential Criteria:

  • A positive, flexible attitude
  • Ability to work within a team
  • Ability to multi-task
  • Well organised and disciplined approach to workload
  • Maintain a high level of accuracy
  • Excellent customer service skills
  • Experience working within a client database
  • Intermediate to Advanced MS Office Suite skills
  • An empathy to the needs of older people

Candidates that can demonstrate experience in using rostering CRM software will be favourably considered.

Duties within the role:

  • Daily confirmation of client care activity, and monitoring of Client Service Reports.
  • Follow up on any client issues that require attention or action, keeping Care Services Manager and Care Managers informed on a daily basis.
  • Work with Care Service Manager to assist, prioritise and coordinate additional client care requirements or changes.
  • Monitor, track, and accurately record in a central database all Private & Home Care Package client activity.
  • Keep all client records up to date in database
  • Enter new clients, enquiries, and referrals in database
  • Assist in the upkeep of all CAREGiver records, employment, transport and training requirements
  • Assist Training and Recruitment Officer with administration as required
  • Answer client and supplier enquiries in a friendly, professional and knowledgeable manner.

How to Apply:

If you are looking for a role where you are based on the Central Coast, wish to really make a difference to older people living in the community, and can demonstrate that you have experience and understanding of the care service needs of older people, please click on the Apply button below.  You are required to address the selection criteria above, and upload a copy of your resume.

Applications close midnight on 21st August 2017.

Job Categories: Administrative and Support Services, Featured, Healthcare, Other, and Social Assistance. Job Types: Part-Time. Occupation: Clerical and Administrative and Community and Personal Service.

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