20 Mar 2018

Full-Time Customer Care Specialist Tuggerah 7th May

ING – Central Coast, New South Wales, Australia

Job Description

ING require a “Customer Care Specialist Tuggerah 7th May” in Tuggerah NSW:

Customer Care Specialist ING

At ING we are united by our purpose to help our customers get ahead. We dream big, making positive differences in the lives of our customers through innovative technology and simple banking. And the fact that we’re Australia’s Most Recommended Bank makes us smile a thousand smiles. It is a genuine honour and a privilege.

Being an online digital bank, you will play the important role of being the Voice of ING! You will be the first point of contact for our customers, helping them by understanding their needs and providing accurate information about ING’s products and services. You will also be on the lookout for opportunities to upsell and cross-sell, all whilst providing award-winning customer service!

So what does it take to be a Customer Care Specialist?

  • Ability to hold great conversations
  • Passion for problem solving
  • Knows how to have fun at work
  • Great eye for detail
  • Intermediate computer skills with the ability to pick up new technologies quickly
  • Excellent verbal and written communication skills
  • Understanding of how to be efficient and effective at work
  • Puts customers at the heart of everything they do
How do the rosters work?
ING DIRECT operate a 365 days a year, 7 days a week contact centre. This role will work on a rotational roster to support business needs.
  • 10 x 7.25 hour shifts per fortnight – 36.25 hours per week
  • Currently shifts rotate between 2 shift bands with a requirement to work some weekend shifts
When does the job start?
  • We have multiple vacancies starting 7th May 2018
Where is the job based?
  • At our Central Coast Office, Tuggerah Business Park
How much does the job pay?
  • Competitive base salary, and annual staff bonus (late shifts and weekends also attract penalty rates).
So, what is in for you?
Opportunity to work in a fun and dynamic work environment, team and individual incentives are received monthly as part of our culture to reward employee performance, and fresh fruit is delivered to the office weekly. As we operate 24/7, 365 days of the year you will receive shift bonuses for shifts finishing after 8pm. Other unique benefits include, a paid day to provide support to our Community Partners, annual leave loading and a paid 15 minute break per shift in addition to your other rostered breaks! Along with the potential to be eligible for a yearly bonus we provide an environment for you to explore any career aspirations you may have. All we need from you is a commitment to help our customers get ahead in life every day!

Think you’ve got what it takes?! Click the apply button now to submit your application!


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Job Categories: Administrative and Support Services and Banking. Job Types: Full-Time. Occupation: Clerical and Administrative.

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