10 Aug 2018

Full-Time Customer Service Manager- Erina

Myer – Central Coast, New South Wales, Australia

Job Description

Job no: 930361
Work type: Permanent / Full time
Location: NSW – Erina
Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.

So, do you want to be part of a team who loves coming to work each day? A team that makes Myer a great place to shop, and an even greater place to work?

Become part of our transformation journey, and we’ll help you write your own future.

Located at the Erina store
Full-time opportunity – 38 hours per week
A Customer Service Manager at Myer is equivalent to that of a Department Manager
Internally known as Customer Service Manager, this role reports to the Assistant Store Manager. This position efficiently manages the operational aspects of the business, and effectively empowers the team to deliver customer service experiences that drive profitable sales.

About the Role:

As a member of the store leadership team, you will be responsible for providing daily coaching, development and creating a positive culture of ownership within the selling floor team and peers. With the ability to thrive in an environment that is often demanding, our leaders must be confident, motivated individuals with exceptional interpersonal and leadership skills.

A Customer Service Manager inspires others by setting and clearly communicating strategy, to drive team members to achieve personal and team objectives.

About you:

Management experience in a retail environment (5+ years’ experience preferred)
Experience leading a large team of 20+ staff (essential)
Ability to lead and motivate a team to achieve business outcomes
Strong customer service skills
Merchandising skills and experience
Lateral problem solving skills
Performance management experience

Team member discount
Volunteer, parental and lifestyle leave available
Service Recognition
Inspirational People Awards
Career growth and succession opportunities
To be considered for this position you will need to be available to work across our key store trading hours, including peak trade such as the lead up to Christmas, Boxing Day and key SALE dates throughout the year. Customer Service Managers are part of the Store Management Team and are required to work the management roster.

Don’t miss this opportunity to show your talent and explore the great career path at Myer.


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Job Categories: Retail Trade. Job Types: Full-Time. Occupation: Managers and Sales Workers. Job expires in 21 days.

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