14 Jan 2019

Part-Time Onsite Support Technician (Part-time) | 2 days per week – Central Coast

First Focus – Central Coast

Job Description

$50,000 – $70,000 a year
Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn’t right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don’t tolerate office politics.

First Focus is one of Australia’s leading Managed Service Providers, with over 130 staff across several Australian offices. We have grown consistently and profitably for over 15 years, and we’re continuing to win new clients and evolve our solutions.

We are currently looking for a responsible and capable individuals to work at our client sites across the Central Coast. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.
Provide onsite support to our customers across the Central Coast.
Desktop, server and application support within Microsoft AD and Exchange environments.
Support Terminal Services and Citrix environments hosted in the cloud.
Perform a wide variety of technical support across many technologies.
Occasional project team work to deploy solutions for customers.
Opportunities to install and configure Servers, Networking and other IT equipment.
Opportunities to be involved with account management, VOIP, technical presales, and other areas.
Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments.

Desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
Knowledge of Windows Server and Exchange.
A general knowledge of technical infrastructure from desktop to firewall.
An understanding of backup systems and software.
An understanding of ITIL and customer service principles would be highly regarded.
Excellent written and spoken English, with a great phone manner.
Great attention to detail and time management skills.
Fast and accurate keyboard skills, with proper spelling and grammar.
Experience working with an IT outsourcer or service provider. (Desired)
Experience with ConnectWise or other ticketing systems, LabTech, and/or Solarwinds Orion. (Desired)
Must have car and full drivers licence.

First Focus is growing and we are offering a competitive salary and huge opportunities to develop your IT career and take on additional responsibilities. We offer weekly training sessions, reimbursed travel costs, and a generous mobile phone subsidy.

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Job Categories: Administrative and Support Services. Job Types: Part-Time. Occupation: Clerical and Administrative. Job expires in 40 days.

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