12 Jan 2017

Temporary Patient Experience Manager

Central Coast Local Health District – Central Coast, New South Wales, Australia

Job Description

Central Coast Local Health District require a “Patient Experience Manager” in Gosford NSW:

The Patient Experience Manager (PEM) provides support to Central Coast Local Health District (the District) to improve patient experience and engagement in their care. Focus will be required on harmonisation of processes across the District as well as working towards achievement of the National Safety and Quality Health Service Standards in particular to Standard 2 Partnering with Consumers. The intention of this standard is to create a Health Service that is responsive to patient and consumer input and needs. A priority is to implement effective and meaningful engagement of patients and support the Community Consumer Engagement Committee (CCEC) in its role.

The position exists within the Clinical Governance Unit at Central Coast Local Health District. The PEM facilitates the development, implementation and evaluation of evidence-based change strategies to improve consumer engagement for the District.

With a rapidly growing population we offer a comprehensive range of services from acute care at Gosford and Wyong hospitals to sub-acute and community based services. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills and compassionate in caring for our community. As part of our team we will support you and help you develop your career with us.

We invite you to come and be a part of our community. The Central Coast is renowned for its natural beauty. From the bush to the beach there is plenty to do – swimming, surfing, diving, golf, restaurants, cafes, bush walks, sporting clubs and activities for the kids and great shopping – and all in a friendly and relaxed environment.

To hear from our team what it’s like to work with us, you can read their stories on our Instagram account. http://instagram.com/careersatcclhd

Also please connect with us on LinkedIn to stay up to date with career opportunities.

To be considered for this position your application must be submitted on erecruit .

Selection Criteria
Relevant Tertiary Qualifications and or extensive relevant work experience.

Demonstrated commitment to working in partnership with consumers.

Excellent project management skills.

Demonstrated ability to build staff capacity to support consumers involvement in health services planning, improvement, evaluation and service development.

Demonstrated expertise in the principles and practice of Consumer Participation and Patient & Family Centred Care, as well as in the education and support of staff in these areas.

Demonstrated ability to liaise, consult and negotiate effectively with staff and consumers of a variety of levels of experience and backgrounds.

Experience working at a senior management or executive level with demonstrated high level verbal and written communication skills.
Competence at Microsoft office suite of applications.

Demonstrated commitment to Caring for the Coast vision, goals and strategies, with demonstrated behaviours which align with the NSW Health CORE values and CCLHD Values and behaviours charter.

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Job Categories: Healthcare. Job Types: Temporary. Occupation: Managers.

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