10 Jul 2018

Full-Time IT Support Engineer Lev 2

Wycom Technology – The Entrance, New South Wales, Australia

Job Description

Wycom Technology require a “IT Support Engineer Lev 2” in Wyong NSW:

Position: IT Support Engineer Lev 2

The company: Our Company provides high-level IT services in consulting, systems integration, outsourcing, technical support, and maintenance and management services. We provide reliable, secure, powerful, and advanced technologies to our clients. Our clients rely on us to provide a secure & reliable IT platform so they can create efficient, secure business operations that allow them to grow and achieve their business goals. Our employees hold the power in their creativity, technical excellence and going the extra mile to satisfy our customers.

Job State: New South Wales

Job suburb/town: Central Coast/Wyong

Own car required: No

Licence required: Yes

Objectives of the role:

Provide technical know-how and assist our clients with their technical IT requirements. Perform professional work with computer hardware, software, servers and network systems. Maintenance, installs and support for desktops, notebooks, networks, servers and other IT systems.

Other responsibilities include:

  • responsible for identifying the clients issues quickly and resolving the clients issues in a friendly and positive manner
  • Using initiative and prioritising incidents, and escalate incidents when required to the appropriate level technician so customer concerns can be quickly resolved
  • Record and track incidents and document all requests via the problem solving process , noting all successful and unsuccessful results achieved
  • Identify and learn appropriate software and hardware used by the organization
  • Perform preventative maintenance, including checking critical alerts, creating ticketing and escalating these to the appropriate technician.
  • Field work will also be required to service or repair if requested.
  • Strong troubleshooting skills. Able to diagnose, determine root cause and offer solutions in a short time frame.
  • Must have drivers licence
  • Strong computer skills
  • Ability to problem solve and ability to work to deadlines
  • Keen desire to learn & increase knowledge in network, server, & system administration
  • Excellent written and verbal communication skills.
  • Impeccable customer service skills and team player attitude
  • Ability to work and develop solutions independently
  • Willingness and ability to learn new technologies
  • Fast learner with the ability to become proficient in new applications and be an accessible
  • Meticulous attention to detail
  • Need to be flexible with working hours with some after hours and weekend work when required.
  • Other responsibilities as assigned

This is a full-time position, the position offers on the job training and mentoring, and an opportunity to grow your career.

Minimal Criteria to be considered

  • Must be able to follow direction, processes and procedures
  • Hard worker and able to Meet Deadlines and perform work in a timely fashion
  • Accurate & Thorough
  • Excellent communication & customer service skills
  • Exceptional problem solving and troubleshooting skills
  • Driver’s license essential
  • Be able to work independently and unsupervised

Extensive experience and expertise in:

Installation, Support, Setup, Upgrades, Maintenance and Troubleshooting of:

Windows Desktop Operating Systems (7,8 and 10)

Desktop/Notebook Hardware Builds, Repairs etc

Router/Modem/Firewall – DHCP, DNS, Port Forwards

Networks – Switching, cabling, WIFI,

Antivirus and Antimalware

Backup Systems

Preference given to applicant with:

Previous Work Experience in similar Role.

Previous experience in:

Installation, Support, Upgrades, Maintenance, Migrations and Troubleshooting of:

Server 2008, 2012, 2016 and SBS Variants

Active Directory & Exchange Server

Server Backup Systems and Restorations

Hosted Exchange/Office 365

Server and System Administration

Monitoring Servers and Systems

Domain Name, Web Hosting, DNS Management

Network security, Firewalls and VPN’s

Storagecraft Shadowprotect and Image manager

Sophos UTM

Sophos Antivirus

Kaseya

We are looking for a bright conscientious hard working individual to join our team.

Package will be dependent on experience and what you can bring to our company.

Motor Vehicle provided as part of the package

Applications must be received by the 31/7/18

Job Type: Full-time

 

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Job Categories: Information Media and Telecommunications. Job Types: Full-Time. Occupation: Professionals.

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