8 Aug 2018

Full-Time Administrative Officer- Newcastle

Northcott – Newcastle, New South Wales, Australia

Job Description

Northcott 11 reviews – Newcastle NSW
About the role
Be an integral part of our team!

The role of an ECEI (Early Childhood Early Intervention) Administrative Officer has become available in order to provide support to all ECEI personnel in the delivery of effective and efficient operations and functions of the ECEI service in the region.

As the first point of contact for ECEI enquiries, a key objective is to provide accurate and timely information to all enquiries in a friendly and professional manner; you will be a key performer in ensuring that all ECEI stakeholders experience a high level of satisfaction regarding their enquiry.
You will

Provide customer focused reception and administrative support to assist the team.
Administer the ECEI enquiry and intake process for the region and other regions as required using the NDIS IT System.
Provide support to the ECEI leadership team to generate reports for the NDIA and Northcott internal reporting as required.
Effectively manage and record feedback, complaints and suggestions from stakeholders in a timely and professional manner that meets the requirements of the PITC Grant Agreement and Statement of Requirements.
Administer all financial processes in a timely manner and according to Northcott procedure.
Post, collect (including recording mail received) and distribute all incoming and outgoing mail.
Administer the pool vehicle fleet, including log books, servicing and cleaning.

About you

Capacity to work cooperatively with people with disability.
Excellent interpersonal and problem solving skills.
Proven ability to provide exceptional customer service including the ability to gain cooperation and assistance from the general public, community groups and other personnel.
Good written communication skills including the ability to prepare and format correspondence, reports, newsletters and submissions.
Well-developed time management skills.
Ability to solve minor problems and handle complaints in a fair and equitable manner.
Knowledge and understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS).
Previous experience working within an administrative support role.
Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs and the ability to navigate internet technology.
People of all abilities are encouraged to apply including those with a lived experience or knowledge of disability.
Why work for us?

We are a leading disability service provider in NSW and the ACT, providing services and support for people with disabilities and their families and carers.
You will have your contribution valued and to have opportunities to grow your career with us.
A family friendly workplace is offered and support provided for staff to manage their home and work lives effectively.
Being a not-for-profit organisation, salary packaging is available to staff; this can increase your take home pay.
Before applying for this vacancy please ensure you read the documents below.
Northcott is an EEO employer and welcomes applications from people of all backgrounds and abilities. Essential pre-employment checks will be conducted

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Job Categories: Administrative and Support Services and Education and Training. Job Types: Full-Time. Occupation: Clerical and Administrative. Job expires in 18 days.

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