13 Jul 2018

Full-Time Case Management Specialist

Employers Mutual – Bar Beach, New South Wales, Australia

Job Description

Employers Mutual require a “Case Management Specialist” in Newcastle NSW:

Job no: 497789

Work type: Full Time
Location: Newcastle
Categories: Workers Compensation, RTWSS

Case Management Specialist

Looking for experienced Case Managers to provide a world class customer service to employers and injured workers

icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.

The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.


We are looking for experienced Case Managers to provide a world class customer service to employers and injured workers, who require customised support to facilitate their return to work and recovery. You’ll find yourself working alongside a unique and talented bunch of individuals with the skills, experience and passion, all helping our customers at their greatest time of need.


  • You display empathy and are passionate about providing great customer service
  • You have an ability to build rapport and the confidence of your customers that helps achieve positive outcomes for workers and their employers
  • You are proactive and solution focused
  • You love working collaboratively within a supportive team environment


  • Providing a world class customer service experience through active listening and building collaborative relationships with each customer
  • Facilitating a positive return to work experience by using your subject knowledge in workers’ compensation and/or personal injury
  • Collaborating with Injury Management, Technical Specialists and other subject matter experts to collect information that assists you in making the best decision for each injured worker you support
  • Conducting claim reviews, facilitating case conferences and face to face meetings

If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You’ll find our culture supportive, rewarding and one that puts people at the forefront. We offer flexible work arrangements, rostered days off, extensive learning programs and much more for our people.

Come and share in our business success, growth and numerous career advancement opportunities. To find out more, please visit https://www.eml.com.au/careers/.

If you are interested in this role please apply or if you would like further information, please do not hesitate to contact Jo Aitken 02 9001 5654


Advertised: 09 Jul 2018 AUS Eastern Standard Time
Applications close: 09 Aug 2018 AUS Eastern Standard Time

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Job Categories: General Insurance. Job Types: Full-Time. Occupation: Managers.

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