4 Oct 2018

Full-Time Claims Advisor – Newcastle

Suncorp Group – Hunter Region

Job Description

Job no: 643429
Work type: Permanent Full Time
Location: Newcastle, NSW – Other
Categories: Insurance, Team Member, Pay Band 3

Claims Advisor- Newcastle
GIO, as part of the Suncorp Group is expanding its Insurance Claims business in the NSW Managed fund, workers scheme. We are proud to be continuing our partnership with the scheme to offer exceptional service to customers, support their recovery and help them with return to work and return to life.

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop. Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants. At Suncorp, we know the key to our future is you.

About the Role

We currently have positions available for customer service focused professionals to join our Workers Compensation Claims team in Newcastle on full-time permanent basis.

As the public face of GIO, you’ll be delivering positive customer experiences through the following key responsibilities:

Accurately review and assess claims on behalf of icare ensuring injured workers are made aware of the extension to their benefit period
Clear and concise communication with all stakeholders;
Manage workflow to ensure that all activities are completed within applicable timeframes;
Proactively collaborate with internal support to obtain guidance and assistance in Case Management;
Comply with Workers Compensation Legislation and Regulatory bodies;
Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing;
To be successful in this role you should have:

A strong team player with a proven record of providing excellent customer service you will also possess the following:

Exceptional listening and communication skills in a high volume work environment
Ability to demonstrate compassion and empathy for the customer
Proven ability to build rapport with customers and key partners
Strong problem solving and resolution capabilities
Confidence in negotiating and decision making
Ability to interpret complex information and respond by developing appropriate actions
High standard of written communication across traditional and electronic communication media
Resilience to work well under pressure and with rapid change
Allied Health experience would be highly regarded
If you want to make a difference in the lives of our customers and work in a flexible work environment that promotes a healthy and happy culture then apply online today. For more information please contact our resourcing team on 02 8226 9659

Advertised: 03 Oct 2018 AUS Eastern Standard Time
Applications close: 09 Oct 2018 AUS Eastern Daylight Timea

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Job Categories: General Insurance. Job Types: Full-Time. Occupation: Clerical and Administrative. Job expires in 24 days.

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