14 May 2018

Freelance Client Service Officer

Ashdown Consulting – Newcastle, New South Wales, Australia

Job Description

Ashdown Consulting require a “Client Service Officer” in Newcastle NSW:

Ashdown People are recruiting for multiple Client Service Officers to work for a NSW Government organisation based in NEWCASTLE. These positions are initially approved till end of June 2018 however will definitely be extended. The pay rate on offer is $32 per hour plus super.
The Client Service Officer is part of a Client Service team collectively responsible for delivering high quality, consistent and timely services that are consistent with NSWTG’s customer experience statement. The CSO will be expected to independently handle client transactions for clients and have a strong client service background.

Key Responsibilities:

  • Deliver high quality, consistent and timely services to clients that are consistent with NSWTG’s customer experience statement.
  • Ensure a coordinated approach to client matters by working closely with team members.
  • Provide integrated client services by working closely with Branches and Service Advisory.
  • Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
  • Escalate difficult matters and significant complaints to the Senior Client Service Officer or Coordinator as required.

To Be Successful:

  • At least 3 years experience in a similar role
  • Experience managing work outputs, competing demands/priorities to generate favourable outcomes for all clients/stakeholders as managed within the Service Centre Team.
  • Background in community or disability services would be an advantage
  • Available to commence immediately

If you can demonstrate all the above and available to commence immediately then please apply now. For further information, please contact Jessica Roumanos on 02 8296 9809.

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Job Categories: Administrative and Support Services. Job Types: Freelance. Occupation: Clerical and Administrative.

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