12 Jan 2018

Full-Time Customer Service Consultant

Rentokil Initial – Newcastle, New South Wales, Australia

Job Description

Rentokil Initial require a “Customer Service Consultant” in Sandgate NSW:

We are looking for a Customer Service Consultant to join our team based in Sandgate on a Full-Time basis.

Our Sandgate team has an exciting opportunity available for an organised, efficient and dedicated Customer Service Consultant. Your extraordinary skills will be used for the day-to-day phone-based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to build customer relationships, liaise with technicians and make outgoing calls to customers to promote our products and services and build rapport to enable ongoing customer excellence.

The core responsibilities of this role include:
Converting incoming job enquiries into sales opportunities
Effective management and resolution of all customer enquiries in a timely manner
Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
Promotion of new products and services to our customer base
Create quality sales leads for the field based sales team
Liaise with other departments to ensure customer enquiries are resolved in a timely manner
1st contact resolution
Processing enquiries efficiently and pro-actively resolving client issues
Make outgoing calls to our existing client database to promote our products and services
We would like you to have the following skills and experience:
Prior experience in Sales, Account Management and Customer Service role.
Highly developed negotiation skills to ensure contractual obligations are met
Ability to overcome client and manage customer objections
Previous working experience in a similar role (Call Centre Experience will be highly regarded)
2 years excellent customer service/telesales skills
Demonstrated skills in B2B sales development
Highly effective time management skills
Intermediate computer and system skills
Team leading and complaint handling experience
Ability to work under pressure, multi-task and work autonomously
Meeting Deadlines and KPIs’ on a daily/monthly basis
High attention to detail
Outstanding verbal and written communication skills
Love working in a team environment
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 38,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you’re the Customer Service Superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

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Job Categories: Administrative and Support Services. Job Types: Full-Time. Occupation: Clerical and Administrative.

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