9 Jan 2019

Full-Time Customer Service Coordinator – Hunter Valley

WesTrac – Hunter Region

Job Description


Due to increasing customer demand WesTrac Tomago is seeking a driven individual to join their team of CAT experts in the role of Customer Service Coordinator.




As a Customer Service Coordinator (CSC) for one of the World’s leading Caterpillar dealerships, you will liaise with our vast customer base to provide after sales support. Our customers operate predominantly in the construction and earth moving industries and they turn to our highly knowledgeable CSC’s to assist in coordinating the maintenance of their CAT machines.




In addition to providing unrivalled customer service you will be responsible for


Setting up quotes for repairs and services
Arranging services
Working closely with workshop and field service technicians to schedule service works
Managing customer work orders from start to finish
Supporting the Product Support Sales Rep
Building strong relationships with our customers
Expanding your knowledge to be well versed in our service offerings


In the challenging role you will take ownership of the customer experience and your success will be measured through continuous customer feedback.




Ideally you are familiar with construction equipment and heavy industries, you have strong MS Office skills and an ability to understand mechanical concepts. Experience with Caterpillar construction equipment is highly desirable.




Why WesTrac?


Competitive remuneration
Salary packaging options
Novated vehicle leases
Company funded income protection covering you 24/7
Discounted health insurance
Fitness passport for the whole family
Purchased leave program
Genuine opportunities for growth and progression
Network of WesTrac branches all over NSW/ACT


For more information about the one of a kind opportunity please contact Claire Pavey in the HR Dept. 1300 797 028.


Advertised: 09 Jan 2019 AUS Eastern Daylight Time
Applications close: 08 Feb 2019 AUS Eastern Daylight Time

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Job Categories: Manufacturing. Job Types: Full-Time. Occupation: Clerical and Administrative. Job expires in 22 days.

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