6 Dec 2017

Full-Time Customer Service Coordinator

Boral Industries – Newcastle, New South Wales, Australia

Job Description

Boral Industries require a “Customer Service Coordinator” in Hunter Valley NSW:

Do you thrive on providing superior service and enjoy a high energy team environment? Boral’s Northern NSW Sales & Customer Service Centre has vacancies for Customer Service Coordinators to be based in our Sandgate office located just outside Newcastle.

As a Customer Service Coordinator, the key focus of the role is to be the first point of contact for our customers in the Newcastle, Hunter and Central Coast Regions. The role will entail taking orders and providing solutions for our clients concrete needs.

In this role, you will be working within a high energy team environment where performance, quality and fun are paramount to providing superior customer service and achieving outstanding results.

Hours of the role are rostered with shifts varying to cover the phones between 6am and 5pm Monday to Friday and working every second Saturday from 6am to 12noon.

Key responsibilities will include:

  • Receive telephone orders and enter them into our systems in a precise and agile manner (with training provided)
  • Understand production capabilities of the Boral plant and truck network and negotiate a mutually agreed supply arrangement with the customer and apply the most cost effective solution
  • Monitor progress of deliveries and provide delivery status information to the customer, utilising satellite vehicle tracking systems
  • Provide product information and build professional relationships with customers
  • Maintain effective communication with Production, Technical, Transport, and Credit departments

To be considered for this role, you must have the following experience and attributes:

  • Enthusiastic customer focus, willing to be an integral part of a busy and efficient order taking and distribution team
  • Exceptional communication skills (especially telephone techniques) to identify and resolve customer issues and capture customer orders with the highest level of precision
  • Knowledge of construction materials and industry preferred with Sales, logistics, distribution, allocation or scheduling experience
  • Computer literate
  • Proven ability to learn and meet the challenges of an ever changing environment

Boral is a great place to work. We value your abilities and reward results that drive business success. We share goals and celebrate individual and team success and provide a working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people.

To express your interest please visit http://careers.boral.com.au

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Job Categories: Administrative and Support Services. Job Types: Full-Time. Occupation: Clerical and Administrative.

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