10 Mar 2019

Full-Time Disability Staff Support Centre Manager. Permanent Full Time – Newcastle

Life Without Barriers – Hunter Region

Job Description


Newcastle NSW 2300
About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 5,600 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.


We want to employ people who reflect the diversity of our clients to ensure we can support each individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.


Key Responsibilities
Provide leadership in developing and implementing a culture of service excellence
Ensure that the Disability Staff Support Centre (DSSC) provides and maintains key information, tools, resources and guidance to the business
Lead the team by example, delivering quality, consistent and responsive advice to internal customers on signature processes and policies and procedures
Provide a point of escalation for more complex enquiries
Utilise practice knowledge to address emerging issues and help solve complex problems when they present
Ensure advice and guidance provided by the DSSC is informed by applicable legislation, NDIS terms of business and LWB policy and procedures
Ensure a continuous quality improvement focus through the capture and analysis of data
Engage with internal stakeholders when inconsistent processes or practices are identified and to support them to achieve alignment to the national Signature Processes
Work closely with the Disability Reform Team to develop and improve resources and increase engagement with the business
Skills & Experience
Tertiary qualifications (or equivalent experience) in human or social services, business, customer service or similar areas
Experience working in the Disability Sector
Experience working in a large, geographically dispersed organisation
Experience and ability to engage with internal and external stakeholders
Proven ability to successfully lead a team that delivers superior customer service
Demonstrated experience in managing competing priorities and to deliver outcomes within agreed time-frames and quality standards
Demonstrated understanding and knowledge of service and business models and processes required by NDIS / NDIA
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


Join our Centre of Excellence to change the way we work
Opportunity to make a huge impact
Newcastle Head Office location
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil at recruitment@lwb.org.au


Applications close at midnight on 13 March 2019.

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