10 Feb 2019

Temporary ICT Customer Support Officer – Newcastle

Chandler Macleod – Hunter Region

Job Description

Temporary
Government agency, excellent hourly rate
Initial contract until 28/6/2019
Newcastle CBD Location with travel required
The Role

As the ICT Customer Support Officer, you will deliver support and guidance in the deployment and maintenance of computer infrastructure and the resolution of technical problems to clients with differing levels of ICT knowledge. You will be responsible for effectively prioritising work to ensure high levels of service and support are provided. Other key responsibilities of the role include:

Diagnosis and resolution of ICT incidents and issues using a combination of remote, telephone and on-site support

Delivering exceptional customer service to clients in understanding and assessing their IT support requirements

Contribute to continuous improvement of ICT services through escalation of problems and incidents

Assisting with reports, telephone administration and documentation

Establishing and maintaining filing and records management, registers and databases using TRIM
The Successful Applicant

The ICT Service Support Officer will be an excellent communicator with exceptional customer service skills and the ability to adapt quickly to a changing environment. You will also possess;

Competency in applying IT assessment tools to identify support needs

The ability to respond to and prioritise competing and urgent requests in a calm and efficient manner

Exceptional customer service to clients and the ability to understand and assess their IT support requirements

A valid NSW’s Drivers License with good driving record, and the ability to travel on a daily basis to a large customer base
What’s on offer?

Initial contract until 28/06/2019

Excellent hourly rate

ASAP start, pending relevant checks
Please apply via the link or for a confidential discussion contact Lyndell Phillips on 4978 7721

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Job Categories: Information Media and Telecommunications. Job Types: Temporary. Occupation: Clerical and Administrative. Job expires in 13 days.

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