9 Jul 2018

Full-Time In House Marketing Team Leader

Wyndham Destinations Asia Pacific – Newcastle, New South Wales, Australia

Job Description

Wyndham Destinations Asia Pacific require a “In House Marketing Team Leader” in Shoal Bay NSW:

Wyndham Destinations Asia Pacific is seeking a flexible, enthusiastic and customer service focused In House Marketing Team Leader to join our Shoal Bay Sales site!

ABOUT THE ROLE
Primarily, The In House Marketing Team Leader is responsible for initiating and implementing the generation of in house tours through personal and team production. You will be responsible for building rapport with our guests with the aim of generating and booking sales appointments for the onsite sales team, to attend a face to face sales presentation which offers our guests the fantastic opportunity to make their holiday dreams come true!
Additionally, the Team Leader is responsible for assisting owners and guests, in conjunction with the resort hospitality team, prior to and during their visit to the resort in order to enhance their holiday experience.
Duties include but not limited to;
  • Provide the highest level of customer service, attend to guests needs and requests in a timely and efficient manner ensuring all expectations are exceeded
  • Meet the monthly targets and tour budgets, support the Company’s sales and marketing programs and strategies
  • Display a positive, courteous and respectful attitude towards guests, the Company and team members; support others within the team and empower each other wherever possible
  • Manage the activities and performance of the In House Rental Marketing team
  • Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort
  • Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications

Qualifications:

ABOUT YOU
To be successful in this role, you will:
  • Have a solid background in Hospitality, Customer Service or Sales Industries
  • Be a real ‘people person’ and genuinely enjoy getting to know people
  • Have a strong ability to build and develop positive relationships
  • Have a passion for sales and delivering exceptional customer service
  • Be self motivated, results oriented and use initiative
  • Flexible to work a 7 day week roster including weekends, evenings and holidays
ON OFFER
Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, subsidised private health insurance, training opportunities and a fantastic working environment on offer!
ABOUT US
Wyndham Vacation Clubs Asia Pacific is one of the market leaders in resort and hotel ownership and management that offer a network of national and international resorts. We offer a wide array of exciting and challenging experiences throughout your career journey coupled with career progression and development. We pride ourselves on our professional yet relaxed culture with a healthy work/life balance and team camaraderie like no other, where you will feel recognised and rewarded.

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Job Categories: Accommodation. Job Types: Full-Time. Occupation: Professionals.

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