10 Feb 2019

Full-Time Senior Communications Officer – Newcastle Radio Operations Centre, Communications & Security Command, Newcastle – NSW Police Force – Hunter Valley

Corporate Services – Hunter Region

Job Description

Senior Communications Officer – Newcastle Radio Operations Centre, Communications & Security Command, Newcastle – NSW Police Force
- 00006T1V
Senior Communications Officer
Ongoing Full-Time


Essential requirements – candidates must:

obtain and maintain the requisite security clearance for this role;
completion of Communication Officer training course and attainment of Communications Officer fourth year increment and completion of Leadership in the Workplace training course or equivalent skills and qualifications; and
demonstrated knowledge of relevant policies, procedures and practices.

To be eligible to apply for this role, you must meet one of the following statuses:
an Australian Citizen
a permanent Australian resident or citizen of New Zealand

Applications from Australian Aboriginal and Torres Strait Islander people are encouraged.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.
For your application to be considered, you must:

attach a cover letter;
attach an up-to-date CV/Resume; and
address each of the Target Questions in the text boxes provided in the online application or attach as a separate document. Please limit your response to no more than 1 page per question.

Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) – you can bring these if called for interview.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.


Applications can only be submitted electronically online via the I Work for NSW website.
For information on applying for roles with the NSW Police Force click here
To view or download the Role Description click here

Location Central & North Coasts – Newcastle & Hunter Valley-Newcastle, Hunter & Region
Work Type Full-time
Number of Positions 1
Total Remuneration Package: $85,370. Package includes salary ($75,055 – $77,363), employer’s contribution to superannuation and annual leave loading.
Contact Inspector Dale Atterby – (02) 4929 0800
Closing Date 24-Feb-2019
Job Category Emergency Dispatch
Organisation Corporate Services
The Senior Communications Officer is responsible for providing supervision for a Workgroup of Communications Officers to task, coordinate and supervise the activities of police vehicles responding to incidents. The role also processes urgent and non-urgent telephone calls providing timely information to operational police to enable appropriate action to be taken.


Key accountabilities

Generate and update electronic incident messages and receive and broadcast Police radio messages for routine and emergency incidents.
Answer and process both urgent and non-urgent telephone calls.
Co-ordinate and monitor the response of Police to incidents and maintain radio support, ensuring sufficient resources are contacted.
Notify the Duty Operations Inspector (DOI) or Shift Supervisor of all events which are serious, unusual or newsworthy.
Utilise computer based dispatch systems to record broadcasting and acknowledgement times, divert or duplicate messages and respond to incoming messages.
Monitor the activities of all mobile units, allocated resource and incidents coming within the operator’s span of control.
Provide supervision of Communications Officers, providing advice and guidance in the management of calls and jobs.
Provide a service to operational police regarding referral of requests for assistance to appropriate resources and agencies.
Key challenges

Remain calm whilst responding to calls and reports and oversighting jobs, ensuring that vital information is recorded in order to accurately determine priority and resources required.
Maintain knowledge and understanding of relevant procedures and protocols regarding the response to calls and jobs to support service delivery and support a culture of safety.

To view or download the Role Description click here
Key Application Responses
When preparing your application:
Your application must stand on its own merits.
Responses to each question should be no more than 1 page per question.
If you do not demonstrate how you meet the Target Questions for this role, you will not proceed through to the Selection Process.
The completeness and relevance of your application will determine if you are called for an interview.

Target Question 1:

Referencing your relevant skills and experience, describe an example of when your team, or a team member who reported to you, did not agree with the objectives and work direction that you set. What did you do and what was the outcome?

Target Question 2:

Please detail an example where you excelled in applying relevant policy, legislation and practices/procedures in a sensitive and complex environment. How did you interpret and communicate your recommendations and deliver the appropriate strategy?

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