12 Mar 2018

Full-Time Shift Supervisor – Mount Thorley

WesTrac – Newcastle, New South Wales, Australia

Job Description

WesTrac require a “Shift Supervisor – Mount Thorley” in Hunter Valley NSW:

About the company

WesTrac is an equipment solutions company and one of the world’s leading Caterpillar Dealerships. Operating in NSW, ACT and WA, we supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation sectors. At WesTrac, our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now, as we look to the future and our goal of becoming the first choice in equipment solutions, we’re more focused more than ever on harnessing the best talent for our business.

About the role

Due to continued growth at our Mount Thorley location, we are seeking an additional supervisor to support weekend operations and breakdown coordination.

Reporting to the Area/Branch Manager, the shift supervisor is responsible for upholding customer support and communication; and ensuring levels of excellence in service delivery are maintained to our valued clients across an ever increasing weekend workload.

Duties will include:

  • Effective work order management and resolution of workshop / field service issues as raised;
  • Providing customer feedback on the status of workshop / field service repairs and overhauls;
  • Ensuring safety and quality of work is of the highest standard;
  • Providing shift handover documentation and communication with key stakeholders.

This role is a four day week, worked between Friday to Monday.

About you

  • Trade background in mobile plant or similar;
  • Experience in workshop/field service operations coordination;
  • Strong communication skills with the ability to influence others;
  • Commitment to working to safe, quality, customer focused outcomes with a strong attention to detail;
  • Field service exposure including breakdowns and diagnostics will be highly regarded.


WesTrac offers a competitive salary and benefits scheme commensurate with industry standards. We also provide our employees with comprehensive learning and development programs designed to encourage their professional and personal development. Benefits include company funded income protection, salary packing options, discounted corporate private health plan, and a Fitness Passport allowing access to over 200+ gyms and pools at discounted rates.

Apply today

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. Make the move with an industry leader today!

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Job Categories: Administrative and Support Services. Job Types: Full-Time. Occupation: Professionals.

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