17 Apr 2019

Full-Time Client Service Officer, Grade 2/4 – Newcastle

Northern Cluster – Hunter Region

Job Description

The Department of Family and Community Services (FACS) directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing NSW, an agency FACS is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, Housing NSW provides safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.
What is the role of a Client Service Officer?
As a Client Service Officer you will be working directly with clients of the Aboriginal Housing Office and their advocates to provide advice and assistance on housing options, you will build and maintain relationships with key stakeholders, and support team members to deliver exceptional customer service.
We have one (1) temporary role available for a period of up to 4 years in accordance with the Government Sector Employment Act 2013
A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.
Essential Requirements
Demonstrated experience within a customer service/social welfare environment
Current Drivers Licence and a willingness to work with clients in their home
Experience working in a fast paced environment with ever-changing demands
Knowledge of and/or ability to use client management systems would be advantageous

What we can offer you/Benefits
Location – Newcastle
FACS Clerk Grade 2/4
Salary range $66,871.00 pa – $77,363.00 plus employer’s contribution to superannuation and annual leave loading.
4 weeks annual leave per year of service
Generous salary packaging options and other fringe benefits
Flexible work practices
Opportunities for learning and development and Internal career progression

How to apply

We invite you to press the Apply Online button below, to access the application form where you will be asked to:

Provide contact and general information about yourself
Upload your resume (no more than five pages)
Respond to the pre-screening question within iWork For NSW

Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. Late applications will not be accepted.
Candidates should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume.

Part of the assessment process will include additional online capability testing, skills testing in accordance with the new Government Sector Employment Act 2013. You may be asked to complete a Health Declaration Form in later stages of the assessment process.
Find out more

Click here to view the role description.
For more information on how to apply for a role in the NSW Public Sector please click here
If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on P: 1800 562 679.
Closing date: Tuesday 30 April 2019 @11:59 pm

For further information please contact: Robert Potter on 02 4925 6362


Our Commitment to Diversity and Inclusion
FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

FACS is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women.
Thank you for your interest in this position. We look forward to receiving your application.

Location Central & North Coasts – Newcastle & Hunter Valley-Newcastle, Hunter & Region
Work Type Full-time
Number of Positions 1
Total Remuneration Package: Package includes salary ($66,871 – $77,363), employer’s contribution to superannuation and annual leave loading.
Contact Robert Potter – 02 4925 6362
Closing Date 30-Apr-2019
Job Category Social Housing
Organisation Northern Cluster

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